An Agent Answers Our Support Forum Now
A small setup that replies to development questions on devs.keenthemes.com within 24 hours: Hermes, a daily cron, and an MCP server on the forum side.
I recently deployed an agent to help us answer development questions on our forum within 24 hours. Most of the posts it can handle on its own, without the support team stepping in.
Here’s one it answered: Metronic Nextjs.
What it knows
I gave it the knowledge base I have about the company. Products, services, bug fixes, changelogs. It reads from that before writing a reply.
How it runs
It’s a simple setup. Hermes runs as the agent, with a few agent skills. A cron job finds the unanswered questions once a day. For each one, the agent reads the question, refers to the knowledge base, drafts the reply, and sends it.
How it posts
I exposed an API and an MCP server on the forum side, so the agent can interact with the forum system. That’s how it picks up open threads and posts the answer back.
Not every question is a fit. The ones that need a decision from us, or a fix that doesn’t exist yet, still come to the team.